SwiftParcel initially struggled with managing a high volume of customer queries regarding parcel tracking, delivery status, and other related issues. The company decided to implement Deskhero's advanced AI capabilities to streamline their customer support process.
With Deskhero, SwiftParcel was able to utilize AI-powered ticket management. The system automatically categorizes and prioritizes tickets based on their urgency and topic. This has resulted in a more organized workflow and quicker response times.
Deskhero's AI also enhances SwiftParcel's knowledge base by generating articles from various sources like Word documents, PowerPoint presentations, PDF files, and even scraped website data. This feature has significantly reduced the time spent on manual data entry and increased the accuracy of the information provided to customers.
Furthermore, Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles. This information is then used to generate suggested replies, which has greatly improved the quality of SwiftParcel's customer interactions.
Overall, Deskhero's AI capabilities have allowed SwiftParcel to provide a more efficient and effective customer support service. The company has seen a significant reduction in response times, an increase in customer satisfaction, and a decrease in operational costs.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses machine learning algorithms to analyze the content of each ticket and categorize it based on its topic. It then prioritizes the tickets based on their urgency, ensuring that critical issues are addressed first.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI can generate articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. It uses advanced text analysis techniques to extract relevant information and convert it into a structured format.
How does Deskhero's AI improve customer interactions?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles. It then uses this information to generate suggested replies, ensuring that customers receive accurate and helpful responses.
* This article provides an example of how a fictive company in the Courier & Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
