ExpressDelivery manages a large number of customer interactions daily, ranging from simple queries to complex complaints. To handle this efficiently, they turned to Deskhero's AI-powered helpdesk services.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time spent by customer service representatives on each ticket, improving overall efficiency and customer satisfaction.
Additionally, Deskhero's AI enhances the search results, making it easier for ExpressDelivery's customer service team to find relevant information quickly. This has been particularly beneficial in handling complex queries that require in-depth knowledge of company policies and procedures.
Deskhero's custom email domains and user groups have also helped ExpressDelivery to categorize and prioritize tickets effectively. This has resulted in a more organized workflow and improved productivity among the customer service team.
By leveraging Deskhero's AI capabilities, ExpressDelivery has managed to improve its helpdesk services significantly, leading to higher customer satisfaction.
How has Deskhero's AI capabilities improved ExpressDelivery's helpdesk services?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This has reduced the time spent by customer service representatives on each ticket, improving overall efficiency and helpdesk services.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This enhances the search results, making it easier for customer service representatives to find the information they need quickly.
How does Deskhero help in organizing the workflow?
Deskhero's custom email domains and user groups allow companies like ExpressDelivery to categorize and prioritize tickets effectively. This leads to a more organized workflow and improved productivity.
* This article provides an example of how a fictive company in the Courier services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
