LegalEase leverages Deskhero's AI capabilities to manage a wide range of customer queries related to their courtroom technology solutions. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, greatly reducing the time taken to resolve customer queries.
LegalEase also utilizes Deskhero's tickets management feature to efficiently track and manage customer queries. The kanban board feature provides a visual overview of the status of different tickets, enabling effective management of customer support tasks.
The comprehensive search bar feature of Deskhero allows LegalEase's customer support team to quickly find relevant information from the knowledge base, previous tickets, and other resources. This feature, powered by AI, enhances search results and speeds up the resolution process.
LegalEase has also benefited from Deskhero's REST API, which allows seamless integration with their existing systems. This has enabled LegalEase to automate various customer support tasks, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have transformed LegalEase's customer support services, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, greatly reducing the time taken to resolve customer queries.
How does LegalEase utilize the tickets management feature of Deskhero?
LegalEase uses the tickets management feature to efficiently track and manage customer queries. The kanban board feature provides a visual overview of the status of different tickets, enabling effective management of customer support tasks.
How does the comprehensive search bar feature of Deskhero speed up the resolution process?
The comprehensive search bar feature allows LegalEase's customer support team to quickly find relevant information from the knowledge base, previous tickets, and other resources. This feature, powered by AI, enhances search results and speeds up the resolution process.
* This article provides an example of how a fictive company in the Courtroom Technology Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
