Barley Brothers receives a high volume of queries related to their unique craft beer offerings and brewing process. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, enhancing the quality of responses.
The custom fields feature allows Barley Brothers to categorize tickets based on the type of query, such as beer ingredients, brewing process, or availability. This structured approach helps in addressing tickets more accurately.
Barley Brothers also utilizes Deskhero's knowledge base feature, where they upload files like beer recipes, brewing manuals, and availability schedules. The AI capabilities of Deskhero generate articles from these files, which are used to provide detailed answers to specific queries.
Deskhero's website scraping feature is used by Barley Brothers to keep their knowledge base updated with the latest information from their official website. This ensures that the AI always has the most recent data to generate responses.
Finally, the comprehensive search bar powered by AI makes it easy for the Barley Brothers team to find relevant content quickly. This feature, combined with the AI-enhanced ticket management system, has significantly improved the quality of their customer support.
How does Deskhero's AI enhance the quality of responses?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies. This enhances the accuracy and relevance of the responses, thereby improving their quality.
How does the custom fields feature help in addressing tickets accurately?
The custom fields feature allows categorizing tickets based on the type of query. This structured approach aids in addressing tickets more accurately by ensuring that the responses are relevant to the specific query.
How does the website scraping feature contribute to the accuracy of the AI responses?
The website scraping feature keeps the knowledge base updated with the latest information from the official website. This ensures that the AI always has the most recent data to generate responses, thereby improving their accuracy.
* This article provides an example of how a fictive company in the Craft Beer Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.