BrandSculpt, a strategic branding agency, was looking for a way to improve their knowledge sharing and collaboration. They chose Deskhero as their solution. With Deskhero's knowledge base and the ability to generate articles from Word, PowerPoint, and PDF files, BrandSculpt was able to create a comprehensive repository of their branding strategies and guidelines.
Deskhero's user groups and custom email domains allowed BrandSculpt to create specific channels for different projects. This facilitated better communication and collaboration among the team members.
BrandSculpt also took advantage of Deskhero's advanced AI capabilities to enhance their knowledge sharing. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to suggest relevant content to the team members. This feature greatly improved the team's efficiency and productivity.
Moreover, Deskhero's AI capabilities were used to optimize the search results in their knowledge base. The AI analyzed the content of the queries and matched them with relevant articles, providing the team with quick access to the information they needed.
Since implementing Deskhero, BrandSculpt has seen a significant improvement in their knowledge sharing and collaboration. The team can now focus more on their creative work, knowing that their knowledge management is being efficiently handled by Deskhero.
How does Deskhero's AI capabilities improve knowledge sharing?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content to the team members. This feature greatly improves efficiency and productivity.
How does Deskhero optimize the search results in the knowledge base?
Deskhero's AI analyzes the content of the queries and matches them with relevant articles in the knowledge base, providing quick access to the information needed.
Can Deskhero facilitate better communication and collaboration among team members?
Yes, with Deskhero's user groups and custom email domains, you can create specific channels for different projects, facilitating better communication and collaboration among the team members.
* This article provides an example of how a fictive company in the Creative Agency Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.