ScoreMax deals with a high volume of customer queries related to credit score optimization. The complexity of these queries was straining their customer support team and leading to errors. With Deskhero, they were able to automate the process of sorting and responding to these tickets, reducing errors and improving efficiency.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the time it takes to respond to a ticket but also ensures the accuracy of the response.
The comprehensive search bar feature of Deskhero makes it easy for the customer support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require detailed knowledge of credit score optimization techniques.
Deskhero's custom email domains feature allows ScoreMax to maintain a professional image while communicating with customers. The user groups feature enables them to segment their customer support team based on expertise, ensuring that each query is handled by the most qualified person.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and accuracy of ScoreMax's customer support processes.
How has Deskhero improved the accuracy of customer support at ScoreMax?
Deskhero's AI capabilities generate suggested replies based on a wealth of relevant data, ensuring the accuracy of responses to customer queries.
How does Deskhero help manage complex customer queries at ScoreMax?
Deskhero's comprehensive search bar makes it easy to find relevant information quickly, simplifying the management of complex queries.
How does Deskhero maintain a professional image for ScoreMax?
Deskhero's custom email domains feature allows ScoreMax to maintain a professional image while communicating with customers.
* This article provides an example of how a fictive company in the Credit bureaus and related activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.