ClearScore receives a large number of customer queries every day, which was straining their customer support team and leading to longer response times. They needed a solution to manage these queries more effectively.
With Deskhero, ClearScore was able to use the AI capabilities to manage tickets efficiently. The AI categorized tickets based on their content and urgency, enabling the customer support team to prioritize and respond to critical issues quickly.
Deskhero's AI also enhanced the platform's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provided relevant content and suggested replies to the customer support team. This feature significantly reduced the time taken to resolve customer queries.
The knowledge base feature of Deskhero allowed ClearScore to create a comprehensive database of common issues and solutions. The AI capabilities were used to generate articles from different file types, making it easier for the support team to find and share information with customers.
Overall, Deskhero's advanced AI capabilities have significantly improved ClearScore's customer support efficiency, resulting in shorter response times and increased customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on urgency and topic. This enables the customer support team to prioritize and respond to critical issues quickly.
How does the AI enhance the platform's search functionality?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant content and suggested replies. This enhances the search functionality and reduces the time taken to resolve customer queries.
How does the knowledge base feature work with AI?
The AI capabilities of Deskhero can generate knowledge base articles from different file types. This makes it easier for the support team to find and share information with customers.
* This article provides an example of how a fictive company in the Credit Bureaus industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
