PayBuddy deals with a wide range of merchant queries, from payment processing issues to account management. With Deskhero's AI capabilities, they can now automatically generate suggested replies for these queries, reducing the response time and improving the accuracy of their responses.
Using Deskhero's AI-powered search bar, PayBuddy's support team can quickly find relevant information from their extensive knowledge base and other resources. This has made it easier for them to resolve merchant queries and provide accurate information.
PayBuddy also uses Deskhero's AI to manage their support tickets more effectively. The AI can prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly. This has significantly improved their ticket resolution rate.
Deskhero's custom fields and structured data lists have enabled PayBuddy to categorize and track merchant queries more effectively. They can now easily identify common issues and trends, which helps them improve their services and policies.
Finally, PayBuddy uses Deskhero's REST API to integrate their merchant support services with other business systems. This has streamlined their operations and provided a seamless experience for their merchants.
How does Deskhero's AI generate suggested replies for merchant queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-powered search bar help in resolving merchant queries?
Deskhero's AI-powered search bar uses advanced algorithms to search through the knowledge base, uploaded files, and scraped website data. It provides relevant results based on the search query, making it easier to resolve merchant queries.
How does Deskhero's AI prioritize merchant support tickets?
Deskhero's AI analyzes the content of the tickets to determine their urgency and complexity. It then prioritizes the tickets accordingly, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Credit card issuing and merchant banking activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.