Managing an extensive knowledge base was a challenge for PlasticPay. With Deskhero's structured data lists and custom fields, the company is now able to organize its knowledge base effectively.
Deskhero's AI capabilities have been instrumental in enhancing the quality of PlasticPay's knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new knowledge base articles.
These AI-generated articles have significantly reduced the time and effort required to update the knowledge base. This has resulted in a more up-to-date and comprehensive knowledge base, improving the overall customer experience.
PlasticPay also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from the knowledge base. This has improved the efficiency of the company's customer support team in resolving customer queries.
Furthermore, PlasticPay uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the company's knowledge base management.
How does Deskhero's AI enhance the quality of the knowledge base?
Deskhero's AI enhances the quality of the knowledge base by leveraging OpenAI Embeddings from various sources to generate new knowledge base articles.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI improves the accessibility of the knowledge base by enhancing search results, making it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Credit card issuing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
