CardMaster's customer support team was struggling with the increasing volume of support tickets. With Deskhero, they were able to streamline their ticket management process using the Kanban board feature, enabling them to prioritize and track the status of each ticket effectively.
Deskhero's advanced AI capabilities were utilized to analyze previous tickets and knowledge base articles. This allowed the AI to generate suggested replies for incoming queries, significantly reducing the response time and improving the overall efficiency of the support team.
CardMaster also used Deskhero's website scraping feature to gather relevant information from their own website. This data was then used by the AI to enhance the search results, providing more accurate and relevant information to the support team.
Furthermore, CardMaster took advantage of Deskhero's REST API to integrate the platform with their existing systems. This allowed for seamless data exchange and improved the overall workflow.
Overall, Deskhero's advanced AI capabilities have greatly improved CardMaster's customer support efficiency and effectiveness.
How did Deskhero improve CardMaster's customer support efficiency?
Deskhero improved CardMaster's customer support efficiency by streamlining the ticket management process, generating suggested replies using AI, enhancing search results with website scraped data, and integrating with existing systems via REST API.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing previous tickets and knowledge base articles. It uses this information to provide relevant responses to incoming queries.
What is the benefit of integrating Deskhero with existing systems?
Integrating Deskhero with existing systems allows for seamless data exchange and improves the overall workflow, making the customer support process more efficient.
* This article provides an example of how a fictive company in the Credit Card Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.