Oceanic Voyages utilizes Deskhero's advanced AI capabilities to manage their high volume of customer inquiries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI is able to generate suggested replies to customer queries. This significantly reduces the response time and ensures consistent quality in customer service.
The AI also enhances the search results within the platform. When a customer support agent searches for specific information, the AI uses the structured data lists and custom fields to provide the most relevant results. This not only saves time but also improves the accuracy of the responses provided to customers.
Oceanic Voyages also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time updates and efficient management of customer support tickets.
The company also benefits from the platform's user groups feature. Different teams within the customer support department can collaborate effectively on complex issues, improving overall efficiency and customer satisfaction.
Finally, the knowledge base feature of Deskhero is used to create a comprehensive repository of information. This includes articles generated from Word, PowerPoint, PDF files, and even data scraped from the company's website. This ensures that all necessary information is readily available to the customer support agents.
How does Deskhero's AI improve response time?
Deskhero's AI leverages OpenAI embeddings from various sources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to a query.
How does Deskhero's AI enhance search results?
When a search is performed on the platform, the AI uses structured data lists and custom fields to provide the most relevant results. This improves the accuracy of the information provided to customers.
What is the benefit of the REST API integration?
The REST API integration allows Deskhero to seamlessly connect with existing systems for real-time updates and efficient management of customer support tickets.
* This article provides an example of how a fictive company in the Cruise Booking Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
