Oceanic Voyager receives hundreds of customer queries daily, ranging from booking inquiries to on-board service questions. The company uses Deskhero's ticket management system to effectively manage these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also uses Deskhero's custom fields and user groups to categorize and prioritize tickets. This ensures that high-priority issues are addressed promptly. The AI further enhances this process by learning from past tickets and automatically categorizing new ones based on their content.
Oceanic Voyager has a comprehensive knowledge base for self-service. Deskhero's AI capabilities enhance the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enables customers to find relevant information quickly and easily.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities analyze the scraped data and update the knowledge base accordingly, ensuring that the information is always current and accurate.
Finally, Oceanic Voyager uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their entire customer support process.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero's AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results in the knowledge base. This helps customers find relevant information quickly and easily.
How does Deskhero's website scraping feature work with the AI capabilities?
Deskhero's AI capabilities analyze the data scraped from websites and update the knowledge base accordingly. This ensures that the information in the knowledge base is always current and accurate.
* This article provides an example of how a fictive company in the Cruise Ships and Ocean Liners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.