Oceanic Cruises, a leading cruise ship company, was struggling with managing the volume of customer inquiries and complaints. The company decided to implement Deskhero to streamline their customer support process.
With Deskhero's ticket management feature, Oceanic Cruises was able to efficiently categorize and prioritize customer inquiries. The AI capabilities of Deskhero helped in analyzing previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The custom fields feature allowed the company to capture specific information about each customer inquiry. This structured data was then used by Deskhero's AI to provide more personalized responses.
Deskhero's website scraping feature was particularly useful for Oceanic Cruises. The AI was able to extract relevant information from the company's website and use it to enhance search results and reply suggestions.
Overall, Deskhero's advanced AI capabilities have enabled Oceanic Cruises to provide a superior customer support experience, leading to increased customer satisfaction and loyalty.
How has Deskhero improved response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, which significantly reduces the time needed to respond to customer inquiries.
How does Deskhero provide personalized responses?
Deskhero uses custom fields to capture specific information about each customer inquiry. This structured data is then used by the AI to provide more personalized responses.
How does Deskhero's website scraping feature enhance customer support?
Deskhero's AI can extract relevant information from the company's website and use it to enhance search results and reply suggestions, providing more accurate and helpful responses to customers.
* This article provides an example of how a fictive company in the Cruise Ships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.