BakeMaster receives a high volume of student queries daily, ranging from course-related questions to technical issues. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
Using Deskhero's custom fields and structured data lists, BakeMaster categorizes and prioritizes tickets based on their urgency and topic. This feature allows the support team to address critical issues promptly and manage their workload effectively.
BakeMaster leverages Deskhero's AI to generate knowledge base articles from their course materials and other uploaded files. This feature helps them maintain an up-to-date and comprehensive knowledge base without investing additional time and resources.
The AI-powered search bar in Deskhero enhances the user experience by providing accurate search results. It uses OpenAI embeddings from previous tickets and knowledge base articles to understand the context of the search query and deliver the most relevant results.
Deskhero's REST API allows BakeMaster to integrate the platform with their existing systems seamlessly. This integration enables them to automate various tasks and improve their overall efficiency.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then uses this information to suggest the most relevant replies.
How does Deskhero help in maintaining a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This feature helps in maintaining an up-to-date and comprehensive knowledge base.
How does Deskhero's search bar work?
Deskhero's search bar uses advanced AI to understand the context of the search query. It analyzes previous tickets and knowledge base articles to deliver the most relevant and accurate results.
* This article provides an example of how a fictive company in the Culinary Arts and Food Preparation Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.