Flora Farms deals with a multitude of customer inquiries daily, from order status checks to detailed questions about plant care. They utilize Deskhero's ticket management feature to handle these inquiries efficiently. The platform's AI capabilities, which use OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like care manuals, provide a significant advantage.
The AI system generates suggested replies for customer inquiries based on this analysis, greatly reducing response times and enhancing customer satisfaction. The AI also improves search results, helping the support team to find relevant information faster.
Flora Farms also uses Deskhero's knowledge base feature, where the AI system generates articles from uploaded Word, PowerPoint, and PDF files. This feature allows the company to effortlessly create a comprehensive knowledge base without the need for manual data entry.
The company also benefits from Deskhero's website scraping feature, which allows them to gather valuable information from various gardening websites and forums. The AI system then analyzes this data and incorporates it into its suggested replies and search enhancements.
Overall, Deskhero's advanced AI capabilities have allowed Flora Farms to significantly improve their customer support efficiency and effectiveness.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like care manuals. It then uses this analysis to generate suggested replies to customer inquiries.
How does the AI system enhance search results?
The AI system analyzes all available data, including previous tickets, knowledge base articles, and uploaded files. It then uses this analysis to enhance search results, making it easier for the support team to find relevant information quickly.
How does the website scraping feature work?
The website scraping feature allows Flora Farms to gather information from various gardening websites and forums. The AI system then analyzes this information and incorporates it into its suggested replies and search enhancements.
* This article provides an example of how a fictive company in the Cultivation and Propagation Of Horticultural Specialties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
