VineOrnament gets a lot of inquiries about the care and maintenance of their grapevines. They use Deskhero's AI to generate suggested replies based on previous tickets and knowledge base articles. This has cut down the time taken to respond to customer queries, improving customer satisfaction.
The company also uses Deskhero's AI to enhance search results. When customers search for information on the company's website, the AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to provide relevant content. This has made it easier for customers to find the information they need, reducing the number of support tickets.
VineOrnament also finds Deskhero's website scraping feature very useful. The AI uses this feature to scrape data from the company's website and other relevant sources, which is then used to improve suggested replies and search results. This has further enhanced the efficiency of their customer support.
Deskhero's custom fields and user groups features have allowed VineOrnament to categorize their customers and tailor their responses accordingly. This has improved the relevance of their customer interactions, leading to higher customer satisfaction.
Finally, VineOrnament uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage their customer support, reducing operational costs.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves the efficiency of customer support by generating suggested replies based on previous tickets and knowledge base articles. It also enhances search results by leveraging OpenAI Embeddings from these sources. This reduces the time taken to respond to customer queries and makes it easier for customers to find the information they need.
How does Deskhero's website scraping feature benefit customer support?
Deskhero's website scraping feature allows the AI to scrape data from the company's website and other relevant sources. This data is then used to improve suggested replies and search results, enhancing the efficiency of customer support.
What benefits does Deskhero's REST API offer?
Deskhero's REST API allows companies to integrate the platform with their existing systems. This seamless integration makes it easier to manage customer support, reducing operational costs.
* This article provides an example of how a fictive company in the Cultivation of Grapevines for Ornamental Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
