Fungi Farm receives a wide range of customer inquiries daily, from cultivation methods to packaging and preservation techniques. Handling these inquiries efficiently was a challenge. With Deskhero, they have been able to automate ticket management and utilize AI for generating suggested replies, significantly improving their customer support efficiency.
Deskhero's AI capabilities use OpenAI Embeddings generated from previous tickets, knowledge base articles, uploaded files, and scraped website data. These embeddings find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This not only reduces the response time but also ensures the accuracy and personalization of responses.
The knowledge base feature of Deskhero allows Fungi Farm to build a robust database of information about their products and services. This database can be easily searched by customers to find answers to their questions, thereby reducing the number of tickets generated and allowing the customer support team to focus on more complex inquiries.
Deskhero's custom fields and structured data lists features enable Fungi Farm to categorize and prioritize tickets based on their urgency and relevance. This ensures that critical issues are addressed promptly, leading to improved customer satisfaction.
Lastly, the REST API of Deskhero enables Fungi Farm to integrate the platform with their existing systems, creating a seamless and efficient customer support ecosystem.
How does Deskhero's AI capabilities ensure the accuracy of responses?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This ensures that the responses are based on accurate and relevant information, thereby improving their accuracy.
How does the knowledge base feature help in handling complex inquiries?
The knowledge base feature allows customers to find answers to their basic questions, reducing the number of tickets generated. This allows the customer support team to focus on handling more complex inquiries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a seamless customer support ecosystem.
* This article provides an example of how a fictive company in the Cultivation/Harvesting/Processing/Preservation/Packaging etc.of mushrooms Other non-perennial crop growing n.e.c industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.