Theater Central receives numerous queries related to show timings, bookings, and workshops. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The company uses Deskhero's custom fields and structured data lists to categorize tickets based on the type of query, show, and other relevant factors. This helps in managing tickets effectively and ensures that no query goes unanswered.
Theater Central has a wide-ranging knowledge base consisting of various documents like show schedules, policies, and workshop details. The AI capabilities of Deskhero generate embeddings from these uploaded files and use them to enhance search results. This makes it easier for the support team to find relevant information quickly.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The AI capabilities further enhance this feature by identifying and prioritizing the most relevant content.
Finally, Theater Central uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time taken to draft responses.
How does Deskhero help in managing tickets effectively?
Deskhero allows you to use custom fields and structured data lists to categorize tickets. This helps in prioritizing and managing tickets based on various factors like type of query, show, etc.
How does Deskhero's AI enhance the search results?
Deskhero's AI generates embeddings from uploaded files like show schedules, policies, and workshop details. These embeddings are used to enhance search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Cultural activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.