Historical Explorer has a large collection of historical documents, archaeological reports, and research papers. They use Deskhero's AI to generate knowledge base articles from these resources, making it easier for customers to access and understand complex historical information.
The company uses Deskhero's AI for effective ticket management. The AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the time taken to resolve each ticket and improving the overall efficiency of the support team.
Historical Explorer uses Deskhero's website scraping feature to stay updated on recent archaeological discoveries and historical research. The AI uses this data to enhance search results, keeping customers informed about the latest developments in the field.
Moreover, the company uses the custom fields and user groups features to classify their customers based on their historical interests. This allows the AI to provide personalized suggestions and responses, improving the customer experience.
In summary, Deskhero's advanced AI capabilities have helped Historical Explorer deliver efficient and personalized customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from various resources like historical documents, archaeological reports, and research papers. This makes it easier for customers to access and understand complex historical information.
How does Historical Explorer use Deskhero's website scraping feature?
Historical Explorer uses Deskhero's website scraping feature to stay updated on recent archaeological discoveries and historical research. The AI uses this data to enhance search results.
How does Deskhero's AI provide personalized customer support?
The company uses the custom fields and user groups features to classify their customers based on their historical interests. The AI then uses this data to provide personalized suggestions and responses.
* This article provides an example of how a fictive company in the Cultural Enrichment Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
