Managing a sports complex involves dealing with a multitude of inquiries related to facility bookings, event schedules, and membership details. To handle these efficiently, City Sports Complex uses Deskhero's ticket management feature, which organizes and prioritizes tickets based on urgency and topic.
Deskhero's AI capabilities play a key role in improving the complex's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero generates suggested replies. This significantly reduces the time spent by support staff on crafting responses, allowing them to focus on more complex issues.
Additionally, the complex uses Deskhero's website scraping feature to keep their knowledge base up-to-date. This feature automatically extracts and updates information from the complex's website, ensuring that the most current information is always available for generating responses.
The complex also utilizes Deskhero's comprehensive search bar, which uses AI to enhance search results. This allows support staff to quickly find relevant information, further speeding up response times.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of City Sports Complex's customer support, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature automatically extracts and updates information from your website, ensuring that the most current information is always available for generating responses.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to enhance search results. This allows you to quickly find relevant information, speeding up response times.
* This article provides an example of how a fictive company in the Cultural, Recreational, and Sporting Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
