HeritageMind uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI-powered search bar allows users to quickly find relevant articles, research papers, and other resources, improving productivity and efficiency.
The company also uses the AI-powered ticket management system to handle customer queries. The AI uses embeddings from previous tickets and knowledge base articles to generate suggested replies, enhancing the customer support process.
HeritageMind leverages Deskhero's website scraping feature to gather data from various online cultural studies resources. The AI processes this data and incorporates it into the knowledge base, ensuring the users have access to the latest information in the field.
Deskhero's custom fields and structured data lists enable HeritageMind to organize their knowledge base effectively. The AI can also generate knowledge base articles from Word, PowerPoint, and PDF files, facilitating easy sharing of research findings.
Finally, HeritageMind uses the REST API to integrate Deskhero with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance the search results. This allows users to find relevant content quickly and easily.
How does the AI-powered ticket management system improve customer support?
The AI uses embeddings from previous tickets and knowledge base articles to generate suggested replies. This speeds up the response time and improves the quality of customer support.
Can Deskhero's AI generate knowledge base articles from different file types?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This facilitates easy sharing of research findings among the team.
* This article provides an example of how a fictive company in the Cultural Studies Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
