KnitCraft Creations receives a high volume of customer queries regarding product specifications, order status, and custom design requests. To manage these efficiently, they utilize Deskhero's ticket management system and AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the response time, enhancing customer satisfaction. It also frees up the support team's time, allowing them to focus on more complex issues.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with unique or complex custom design requests.
Furthermore, the AI's ability to scrape website data allows KnitCraft to stay updated with the latest trends in knit and crochet designs, helping them to offer trendy and desirable products to their customers.
Overall, Deskhero's advanced AI capabilities have enabled KnitCraft Creations to provide efficient, timely, and effective customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, and uploaded files. This enhances the search results, making it easier for the support team to find relevant information quickly.
How does Deskhero's AI help KnitCraft stay updated with the latest trends?
Deskhero's AI has the ability to scrape website data, which allows it to gather information about the latest trends in knit and crochet designs. This helps KnitCraft to offer trendy and desirable products to their customers.
* This article provides an example of how a fictive company in the Design and manufacture of custom knit and crochet pieces industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
