PressPulse receives a myriad of customer queries daily. To manage these effectively, they implemented Deskhero, which helped them organize and prioritize tickets using structured data lists and custom fields.
The AI capabilities of Deskhero have been instrumental in improving PressPulse's customer support efficiency. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses to customer queries, reducing the time spent on crafting replies.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has led to faster resolution times and increased customer satisfaction.
PressPulse uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and even scrape data from the website, providing a comprehensive resource for customers.
Through Deskhero's REST API, PressPulse has integrated the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies to customer queries. This reduces the time spent on crafting responses.
How does Deskhero enhance search results?
The AI capabilities of Deskhero enhance search results by leveraging OpenAI embeddings to find relevant content from various resources, making it easier for the support team to find the needed information quickly.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems seamlessly.
* This article provides an example of how a fictive company in the Custom publications & newsletters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
