ModularShelving Solutions has a vast repository of product manuals, installation guides, and other resources. However, making this information easily accessible to customers was a challenge. With Deskhero's AI capabilities, the company was able to transform these resources into a comprehensive and user-friendly knowledge base.
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This not only simplifies the process of creating the knowledge base but also ensures that all relevant information is included.
Furthermore, the AI uses OpenAI Embeddings to understand the content of the resources and categorize them appropriately. This makes it easier for customers to find the information they need, reducing the number of support tickets and improving customer satisfaction.
Deskhero's AI also enhances the search function of the knowledge base. By understanding the context of the search query, it can provide more accurate and relevant results. This saves customers time and effort in finding the information they need.
Overall, Deskhero's advanced AI capabilities have enabled ModularShelving Solutions to significantly improve their knowledge base, making it a valuable resource for their customers.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, and PDF. It can also scrape data from the company's website to include in the knowledge base.
How does the AI categorize the resources in the knowledge base?
The AI uses OpenAI Embeddings to understand the content of the resources and categorize them appropriately. This makes it easier for customers to find the information they need.
How does the AI-enhanced search work in the knowledge base?
The AI-enhanced search uses OpenAI Embeddings to understand the context of the search query. It then searches through the knowledge base to find the most relevant information.
* This article provides an example of how a fictive company in the Design, manufacture and installation of custom shelving solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.