Global Gateway Logistics handles a large number of customer queries every day, ranging from general inquiries about customs regulations to specific questions about individual shipments. With Deskhero's AI capabilities, they are able to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customer queries and ensures that the responses are accurate and consistent.
The AI also enhances the search functionality of Global Gateway's knowledge base. It uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that customers always receive the most relevant and accurate information, improving their experience and reducing the need for further support.
Deskhero's AI also helps Global Gateway to manage their tickets more efficiently. It can predict the urgency of a ticket based on its content, allowing Global Gateway to prioritize their support efforts effectively. This has resulted in faster resolution times and improved customer satisfaction ratings.
Finally, Global Gateway uses Deskhero's REST API to integrate their existing systems with Deskhero. This allows them to leverage the benefits of Deskhero's AI capabilities across their entire operation, further enhancing their efficiency and customer service.
With Deskhero, Global Gateway Logistics has been able to significantly improve their customer support processes, reduce their response times, and increase their customer satisfaction ratings. The advanced AI capabilities of Deskhero have proven to be invaluable in helping Global Gateway to manage their high volume of customer queries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search functionality?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This ensures that the most relevant and accurate information is provided to the customer.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can predict the urgency of a ticket based on its content. This allows for effective prioritization of support efforts, resulting in faster resolution times.
* This article provides an example of how a fictive company in the Customs clearance services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.