SecureNet Solutions handles a large volume of customer queries and tickets daily. With Deskhero's AI capabilities, these tickets are efficiently managed, with the AI suggesting replies based on previous tickets and knowledge base articles. This has significantly reduced the time taken to resolve tickets and improved the overall efficiency of the support team.
Deskhero's AI also enhances SecureNet's knowledge base by scraping data from various sources like uploaded files and the company's website. This has resulted in a more comprehensive and useful knowledge base, improving the self-service experience for clients.
SecureNet has also leveraged Deskhero's AI to provide proactive support. The AI analyzes patterns in tickets and alerts the support team about potential issues before they escalate. This has resulted in faster resolution times and increased customer satisfaction.
The AI capabilities of Deskhero have also improved the search functionality of SecureNet's knowledge base. The AI uses OpenAI embeddings to find relevant content, making it easier for users to find the information they need.
Overall, the integration of Deskhero's AI into SecureNet's customer support and helpdesk services has led to more efficient operations, proactive support, and an enhanced user experience.
How does Deskhero's AI provide proactive support?
Deskhero's AI analyzes patterns in tickets and alerts the support team about potential issues before they escalate. This allows the team to address the issues proactively, resulting in faster resolution times and increased customer satisfaction.
How does Deskhero's AI improve the self-service experience for clients?
Deskhero's AI enhances the knowledge base by scraping data from various sources and generating comprehensive articles. It also improves the search functionality by using OpenAI embeddings to find relevant content. This makes it easier for clients to find the information they need, improving the self-service experience.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI suggests replies based on previous tickets and knowledge base articles, reducing the time taken to resolve tickets. This improves the overall efficiency of the support team.
* This article provides an example of how a fictive company in the Cybersecurity monitoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
