DataGuard Inc. leverages Deskhero's AI capabilities to manage their increasing ticket volumes efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This feature has significantly reduced the response time and improved the overall customer experience.
With Deskhero, DataGuard Inc. has been able to automate the generation of knowledge base articles from Word, PowerPoint, and PDF files. This has not only saved time but also ensured that the knowledge base is always updated with the latest information.
Deskhero's comprehensive search bar powered by AI has made it easier for the support team at DataGuard Inc. to find relevant content quickly. The AI-enhanced search results have improved the efficiency of the support team and reduced the resolution time for customer queries.
DataGuard Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage the power of AI in their existing workflows and improve their overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have transformed the way DataGuard Inc. handles their customer support and helpdesk services. The platform has not only improved their efficiency but also enhanced their customer satisfaction levels.
How does Deskhero's AI capabilities help in managing ticket volumes?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This helps in managing high ticket volumes efficiently and reduces the response time.
How does Deskhero ensure that the knowledge base is always updated?
Deskhero automates the generation of knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI-enhanced search results improve efficiency?
Deskhero's comprehensive search bar powered by AI makes it easier to find relevant content quickly. This improves the efficiency of the support team and reduces the resolution time for customer queries.
* This article provides an example of how a fictive company in the Database Backup and Recovery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
