SausageCraft receives hundreds of customer inquiries daily, ranging from product information requests to complaints about product quality. With Deskhero's ticket management feature, they can easily categorize and prioritize these inquiries, ensuring that no customer is left unattended.
Deskhero's advanced AI capabilities have significantly reduced the time spent on responding to customer inquiries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests relevant responses to customer inquiries. This has not only improved the efficiency of their customer support team but also ensured consistent and accurate information in their responses.
The knowledge base feature of Deskhero has been particularly useful for SausageCraft. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scrape data from their website. This has created a comprehensive database of information that can be easily accessed by their customer support team and customers alike.
Deskhero's custom fields and user groups have allowed SausageCraft to personalize their customer support process. They can create custom fields for specific types of inquiries and assign them to specific user groups. This ensures that the right team handles the right inquiry, improving the overall efficiency of their customer support process.
With Deskhero's REST API, SausageCraft has been able to integrate their existing systems with Deskhero, creating a seamless workflow. This has further enhanced the efficiency of their customer support process.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer inquiries. This ensures consistent and accurate information in responses.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature generates articles from word, powerpoint, pdf files, and even scrapes data from your website. This creates a comprehensive database of information that can be easily accessed.
Can Deskhero integrate with our existing systems?
Yes, with Deskhero's REST API, you can easily integrate your existing systems with Deskhero, creating a seamless workflow.
* This article provides an example of how a fictive company in the Deli Meats and Sausage Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
