Pipely Natural Gas, a leading distributor of natural gas through pipelines, was facing challenges in managing their growing volume of customer support tickets. They needed a robust solution to handle the increasing complexity and diversity of customer queries.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. With Deskhero, Pipely Natural Gas could structure their data lists, manage tickets efficiently, and utilize custom fields and email domains for a personalized customer experience.
One of the standout features of Deskhero is its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero could find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Furthermore, the AI capabilities enhanced the search results, making it easier for the support team to find relevant information quickly. The comprehensive search bar and REST API further streamlined the process, improving the overall efficiency of the customer support team.
With Deskhero, Pipely Natural Gas has been able to improve their customer support services, resulting in increased customer satisfaction and reduced response times.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries and enhances the search results, making it easier for the support team to find relevant information quickly.
What other features of Deskhero does Pipely Natural Gas use?
Pipely Natural Gas also uses Deskhero's structured data lists, ticket management system, custom fields, custom email domains, and REST API to streamline their customer support services.
Has Deskhero improved Pipely Natural Gas's customer support services?
Yes, with Deskhero, Pipely Natural Gas has been able to improve their customer support services, resulting in increased customer satisfaction and reduced response times.
* This article provides an example of how a fictive company in the Distribution of natural gas through pipelines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
