DocuManage Inc. has a vast knowledge base and numerous support tickets, which were previously challenging to manage and search through. With Deskhero's AI capabilities, the company can now easily find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time spent on searching for information and increased the efficiency of their support team.
Deskhero's AI-powered suggested replies have also been a game-changer for DocuManage Inc. The AI uses OpenAI embeddings from various sources to generate these suggestions, which has greatly improved the quality and speed of their responses. This has not only reduced the workload of their support team but also resulted in higher customer satisfaction rates.
The company also uses Deskhero's custom fields and structured data lists to organize their support tickets and user groups. This, combined with the AI-enhanced search results, has made it much easier for them to track and manage their support operations.
Furthermore, DocuManage Inc. has benefited from Deskhero's REST API, which allows them to integrate the platform with their existing systems and workflows. This seamless integration has further streamlined their operations and improved their efficiency.
With Deskhero, DocuManage Inc. has transformed their customer support operations, leveraging AI to provide faster, more accurate responses, and deliver a better customer experience.
How has Deskhero improved the efficiency of DocuManage Inc.'s support team?
Deskhero's advanced AI capabilities have enabled DocuManage Inc. to easily find relevant content from various sources, generate AI-powered suggested replies, and enhance their search results. This has significantly reduced the time spent on searching for information and responding to tickets, thereby improving their efficiency.
How has Deskhero improved the customer satisfaction rates of DocuManage Inc.?
With Deskhero's AI-powered suggested replies, DocuManage Inc. has been able to improve the quality and speed of their responses. This has resulted in higher customer satisfaction rates.
How has Deskhero's REST API benefited DocuManage Inc.?
Deskhero's REST API has allowed DocuManage Inc. to seamlessly integrate the platform with their existing systems and workflows. This has further streamlined their operations and improved their efficiency.
* This article provides an example of how a fictive company in the Document Processing and Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
