To maximize the effectiveness of 'suggested replies' in Deskhero, gas supply companies can follow these best practices:
Use case 1
Regularly review and update suggested replies - Gas supply companies should periodically review the AI-generated responses to ensure their accuracy and relevance. By incorporating new information and addressing evolving customer needs, companies can maintain the effectiveness of 'suggested replies'.
Use case 2
Train agents on utilizing 'suggested replies' - Companies should provide comprehensive training to their support agents on effectively using the 'suggested replies' feature. This includes understanding when to use them, how to customize them if needed, and how to personalize the responses further based on the specific customer context.
Use case 3
Monitor customer feedback and adjust accordingly - Gas supply companies should actively monitor customer feedback and analyze the performance of 'suggested replies'. By gathering insights from customer interactions, companies can identify areas for improvement and refine the AI-generated responses to better meet customer expectations.
