AgriStore Technologies maintains a comprehensive knowledge base to assist their customers and support team. This knowledge base contains information on a wide range of topics, from the technical specifications of their storage systems to best practices for grain preservation. Managing this vast amount of information was a challenge until the company started using Deskhero.
With Deskhero, AgriStore can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature, powered by Deskhero's AI, has significantly reduced the time and effort required to maintain the knowledge base.
Deskhero's AI also enhances the searchability of AgriStore's knowledge base. It uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results. This feature has improved the efficiency of AgriStore's support team and the experience of their customers.
AgriStore also leverages Deskhero's AI to generate suggested replies based on the knowledge base. This feature helps the support team provide accurate and consistent responses to customer queries.
By using Deskhero, AgriStore Technologies has been able to manage their knowledge base more effectively. The company has reported improved efficiency and customer satisfaction since implementing the platform.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature significantly reduces the time and effort required to maintain the knowledge base.
How does Deskhero's AI enhance the searchability of the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results. This improves the efficiency of the support team and the experience of the customers.
How does Deskhero's AI generate suggested replies based on the knowledge base?
Deskhero's AI uses OpenAI embeddings from the knowledge base to generate suggested replies for each ticket. This helps the support team provide accurate and consistent responses to customer queries.
* This article provides an example of how a fictive company in the Grain Storage Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
