InstaDeliver receives a high volume of customer queries and complaints daily. Managing these manually was proving to be a challenge. With Deskhero's AI-powered ticket management system, they have been able to categorize and prioritize tickets effectively, reducing the workload on their customer support team.
The AI capabilities of Deskhero analyze previous tickets and suggest replies, significantly reducing the response time. The AI also leverages the knowledge base articles and uploaded files like policies and manuals to provide accurate responses. This has improved the quality of customer support and reduced the dependency on human agents.
InstaDeliver uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this data along with OpenAI Embeddings from previous tickets and the knowledge base to enhance search results and suggest replies.
Deskhero's REST API has allowed InstaDeliver to integrate the platform with their existing systems. This seamless integration has improved the overall workflow and made it easier to track and manage customer interactions.
With Deskhero, InstaDeliver has seen a significant reduction in ticket resolution time and an improvement in customer satisfaction. The advanced AI capabilities of Deskhero have truly transformed their customer support operations.
How has Deskhero improved the efficiency of InstaDeliver's customer support?
Deskhero's advanced AI capabilities have helped InstaDeliver categorize and prioritize tickets effectively, reduce response time by suggesting replies based on previous tickets, and improve the quality of customer support by leveraging knowledge base articles and uploaded files.
How does Deskhero's AI use website scraping to improve customer support?
Deskhero's AI uses the data obtained from website scraping along with OpenAI Embeddings from previous tickets and the knowledge base to enhance search results and suggest replies. This keeps the knowledge base updated and improves the quality of customer support.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This improves the overall workflow and makes it easier to track and manage customer interactions.
* This article provides an example of how a fictive company in the Grocery Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
