OrangeGlow deals with a wide range of customers, including retailers, wholesalers, and individual consumers. Managing the diverse queries and issues from these customers can be challenging. To handle this, OrangeGlow uses Deskhero's comprehensive ticket management system and its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This not only speeds up the response time but also ensures the responses are accurate and relevant.
The AI also enhances the search results on OrangeGlow's helpdesk. When customers search for information, the AI uses the embeddings to provide the most relevant results. This helps customers find the information they need quickly and easily.
Additionally, Deskhero's AI can generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures the knowledge base is always up-to-date and comprehensive.
By leveraging Deskhero's AI capabilities, OrangeGlow has been able to significantly improve their helpdesk services and customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI speed up the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to queries.
How does the AI improve the search results on the helpdesk?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant results, making it easier for customers to find the solutions they need.
How does Deskhero's AI ensure the knowledge base is always up-to-date?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Growing of Citrus Fruit industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
