OnionTech Solutions uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. This feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. It has significantly reduced the time spent on each ticket, improving the overall efficiency of the customer service team.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for information to resolve a ticket, the AI uses the OpenAI Embeddings to find the most relevant content. This feature has improved the accuracy of the information provided to customers, increasing customer satisfaction.
The company also uses the AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has made it easier to keep the knowledge base up-to-date, ensuring that the customer service team always has the most recent information at their fingertips.
Deskhero's REST API has been integrated into OnionTech Solutions' existing systems, allowing for seamless data exchange. This integration has further streamlined the customer service process, reducing the need for manual data entry.
Overall, Deskhero's advanced AI capabilities have transformed the way OnionTech Solutions manages its customer service. The platform has not only improved the efficiency of the team but also enhanced the quality of the service provided to customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps to provide quick and accurate responses to customer inquiries.
How does Deskhero's AI enhance search results?
When a search is performed in Deskhero, the AI uses OpenAI Embeddings to find the most relevant content. This ensures that the most accurate and useful information is provided.
Can Deskhero's AI generate knowledge base articles from any type of file?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Growing of onions in greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
