FurnishFiesta's customer support team deals with a multitude of customer queries every day. To handle these effectively, they use Deskhero's ticket management system. The system's AI capabilities analyze the content of each ticket using OpenAI Embeddings and categorize them, saving valuable time on manual sorting.
The AI also suggests replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only quickens the response time but also ensures that the responses are accurate and consistent.
FurnishFiesta also uses Deskhero's AI to keep their knowledge base updated. The AI scrapes their website for new product information and updates the knowledge base. This ensures that the customer support team always has the most current information.
FurnishFiesta also uses Deskhero's comprehensive search bar, which is powered by AI. The search bar understands the context of the search query and provides the most relevant results, making it easier for the customer support team to find the information they need promptly.
Lastly, FurnishFiesta uses Deskhero's REST API to integrate the platform with their existing systems. This enables them to harness the power of AI across their entire customer support operation.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and categorize them. This saves valuable time on manual sorting and helps in managing tickets more effectively.
How does Deskhero's AI update the knowledge base?
Deskhero's AI scrapes the company's website for new product information and updates the knowledge base. This ensures that the customer support team always has the most current information.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to understand the context of the search query and provides the most relevant results. This makes it easier for the customer support team to find the information they need promptly.
* This article provides an example of how a fictive company in the Home Furnishings and Decor Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
