The AI capability 'In app search' in Deskhero utilizes advanced technologies to provide accurate and relevant search results. Here's how it works: 1. Each ticket, knowledge base article, scraped website, etc., is sent to the OpenAI Embeddings API to generate embeddings vectors. 2. These vectors are stored in a vector database for efficient retrieval. 3. When a user enters a query through the search bar, the query is run against the OpenAI Embeddings API to generate a vector representation. 4. The system then searches through all available data using the generated vector to find similar and relevant information. 5. The relevant data is then passed to ChatGPT, along with the original question, to generate an answer based on the attached data. 6. The response is presented to the user as a search result or a suggested reply, depending on the context.
Use case 1
Scenario - A user wants to search for information about upcoming ice skating events in their area. They enter their query, such as 'Ice skating events near me,' into the search bar. The system uses the AI capability 'In app search' to retrieve relevant data from tickets, knowledge base articles, and scraped websites, providing the user with a list of upcoming events.
Use case 2
Scenario - A company in the Ice Rink and Skating Arena Management business area wants to find information about the latest ice resurfacing techniques. They enter their query, such as 'Ice resurfacing best practices,' into the search bar. The system utilizes the AI capability 'In app search' to search through available data and present the user with knowledge base articles or scraped websites containing the desired information.
Use case 3
Scenario - A customer support representative needs to find a solution for a common issue faced by skating arena managers. They enter their query, such as 'Common ice rink maintenance problems,' into the search bar. The system leverages the AI capability 'In app search' to retrieve relevant data from resolved tickets, knowledge base articles, and other sources, providing the representative with a list of common problems and their solutions.
