InnovaTech Solutions handles a large volume of support tickets on a daily basis. With Deskhero's ticket management feature and AI capabilities, they have been able to automate the process of sorting and prioritizing these tickets. This has resulted in a more efficient workflow and faster resolution times.
The AI capabilities of Deskhero also allow InnovaTech to generate suggested replies based on previous tickets and knowledge base articles. This feature has not only improved the speed of their support responses, but also their accuracy.
InnovaTech also uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has greatly simplified the process of maintaining and updating their knowledge base, freeing up their staff to focus on more important tasks.
With Deskhero's REST API, InnovaTech has been able to integrate the platform with their existing systems. This has further streamlined their helpdesk operations, making them more efficient and effective.
Overall, the advanced AI capabilities of Deskhero have revolutionized InnovaTech's helpdesk services, resulting in faster resolution times and higher customer satisfaction.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and urgency of new tickets. It then sorts and prioritizes these tickets accordingly.
How does the AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. It uses OpenAI Embeddings to understand the content of these files and convert them into structured knowledge base articles.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for easy integration with other systems.
* This article provides an example of how a fictive company in the Information Technology Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
