ReproTech was dealing with a high volume of customer support tickets and needed a solution to manage them efficiently. With Deskhero, they were able to automate ticket management using AI. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing response time.
Deskhero's AI capabilities also helped ReproTech to build a comprehensive knowledge base. The system generates articles from various sources including Word, PowerPoint, PDF files, and even the company's website. This has resulted in a robust knowledge base that provides customers with instant access to relevant information.
The AI-powered search bar on Deskhero has made it easier for ReproTech's support team to find relevant content quickly. The system uses the same OpenAI Embeddings to enhance search results, improving efficiency.
ReproTech also took advantage of Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process.
Overall, Deskhero's advanced AI capabilities have enabled ReproTech to improve their customer support service, reduce response time, and increase customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and generate relevant replies.
How does Deskhero's AI enhance the search function?
The AI system uses OpenAI Embeddings to understand the context and provide more relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Large Format Copiers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
