EquipLease Ltd. deals with a wide range of equipment and has a diverse customer base with varying needs. Managing customer queries and issues was a challenge before they implemented Deskhero.
Deskhero's advanced AI capabilities have transformed EquipLease Ltd.'s customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to common queries.
The AI also enhances search results by finding relevant content from the company's policies, manuals, presentations, and scraped website data. This has made it easier for the support team to find the information they need to answer complex queries.
EquipLease Ltd. also benefits from Deskhero's structured data lists and custom fields, which allow them to categorize and prioritize tickets effectively. The kanban board provides a visual representation of all tickets, helping them manage their workflow efficiently.
By leveraging Deskhero's AI capabilities, EquipLease Ltd. has been able to improve their response time, reduce their support team's workload, and provide a better service to their customers.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to common queries. This automation helps in managing customer queries more efficiently.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from the company's policies, manuals, presentations, and scraped website data to find relevant content. This enhances search results and makes it easier to find the required information.
How does Deskhero improve the efficiency of the support team?
Deskhero's AI capabilities reduce the time taken to respond to queries and make it easier to find the required information. Additionally, the structured data lists and custom fields allow for effective ticket categorization and prioritization, improving overall efficiency.
* This article provides an example of how a fictive company in the Machinery and equipment rental and leasing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.