GiantGear Services handles numerous customer inquiries every day. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and suggest responses.
The AI's ability to suggest responses based on previous tickets and knowledge base articles significantly reduces the time taken to respond to customer inquiries. This leads to increased customer satisfaction and improved efficiency of the customer support team.
Deskhero's AI also enhances the company's knowledge base by generating articles from Word, PowerPoint, PDF files, and scraping data from the company's website. This ensures that the knowledge base is always updated with the most recent information.
The custom fields feature of Deskhero allows GiantGear Services to categorize tickets based on the type of machinery, the nature of the issue, and other relevant factors. This makes it easier to assign tickets to the appropriate team and monitor the progress of each ticket.
By leveraging Deskhero's advanced AI capabilities, GiantGear Services has been able to improve the efficiency of their customer support services, reduce response times, and increase customer satisfaction.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyses the content of the customer inquiry and uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest potential responses.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website, ensuring that the knowledge base is always updated with the most recent information.
How does Deskhero's custom fields feature help GiantGear Services?
The custom fields feature allows GiantGear Services to categorize tickets based on various factors, making it easier to assign tickets to the appropriate team and monitor the progress of each ticket.
* This article provides an example of how a fictive company in the Machinery & Heavy Equipment Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.