MegaMachinery Inc. deals with a vast array of customer queries daily, from troubleshooting equipment issues to providing detailed product information. To manage this effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's AI to enhance the search results in their knowledge base. Customers can now quickly find the information they need without having to contact customer support, leading to a decrease in ticket volume and an increase in customer satisfaction.
MegaMachinery Inc. utilizes Deskhero's website scraping feature to ensure their knowledge base is always up-to-date. The AI scans the company's website for new or updated information and automatically adds it to the knowledge base.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This allows for seamless data exchange between Deskhero and MegaMachinery's CRM and ERP systems, ensuring that all customer data is consolidated and easily accessible.
By using Deskhero's advanced AI capabilities, MegaMachinery Inc. has been able to enhance their customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance the knowledge base search?
Deskhero's AI enhances the knowledge base search by using OpenAI Embeddings to find the most relevant content based on the user's query. This makes it easier for users to find the information they need in the knowledge base.
How does Deskhero's website scraping feature keep the knowledge base up-to-date?
Deskhero's website scraping feature automatically scans the company's website for new or updated information. This information is then added to the knowledge base, ensuring that it is always up-to-date.
* This article provides an example of how a fictive company in the Machinery Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.