ProCut Manufacturing deals with a high volume of customer queries daily, necessitating an efficient ticket management system. They use Deskhero's ticket management feature to handle all incoming requests. The platform allows for automatic categorization and prioritization of tickets, ensuring prompt responses.
Deskhero's advanced AI capabilities significantly improve the ticket resolution process at ProCut Manufacturing. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, greatly reducing the time taken to resolve tickets.
The company also uses Deskhero's kanban board to visualize their ticket workflow. This helps them track the status of each ticket and identify bottlenecks in the process. The AI capabilities further enhance this feature by suggesting optimal workflows based on past data.
ProCut Manufacturing also benefits from Deskhero's custom email domains feature. This allows them to maintain a professional image while interacting with customers, improving their brand perception.
By utilizing Deskhero's AI capabilities, ProCut Manufacturing has optimized their ticket management process. They have experienced improved response times, increased customer satisfaction, and a more efficient use of their resources.
How does Deskhero's AI improve the ticket resolution process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This greatly reduces the time taken to resolve tickets.
What is the benefit of Deskhero's kanban board?
Deskhero's kanban board allows for visualization of the ticket workflow, helping track the status of each ticket and identify bottlenecks in the process.
Can Deskhero maintain a professional image during customer interactions?
Yes, Deskhero's custom email domains feature allows companies to maintain a professional image while interacting with customers.
* This article provides an example of how a fictive company in the Machining (manufacturing) services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.