AluCraft Innovations receives a large volume of customer queries every day. With Deskhero, the company was able to streamline the ticket management process by using AI to categorize and prioritize tickets based on their urgency and complexity.
The AI capabilities of Deskhero also allow AluCraft to generate suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, Deskhero can find relevant content and use it to generate accurate and helpful responses.
AluCraft also utilizes Deskhero's comprehensive search bar, which is enhanced by AI to provide better search results. This feature allows the customer support team to quickly find the information they need to resolve customer issues.
Furthermore, AluCraft uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage the benefits of Deskhero's AI capabilities across their entire operation.
Finally, AluCraft uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from various online sources, including the company's own website, to ensure that the most current and relevant information is always available for customer support.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the same OpenAI Embeddings to find relevant content based on the customer's query. It then uses this content to generate a suggested reply.
How does Deskhero's AI enhance the search bar?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then uses this understanding to provide more relevant search results.
* This article provides an example of how a fictive company in the Machining of Aluminium Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
