PrintPerfect receives hundreds of customer queries daily, ranging from order status inquiries to technical support requests. Managing these manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management, categorizing and prioritizing tickets based on their urgency and relevance.
Deskhero's AI capabilities were particularly beneficial for PrintPerfect. The AI leveraged OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This significantly reduced the response time and improved customer satisfaction.
The AI also enhanced the search results in their knowledge base. By analyzing the content of uploaded files like policies, manuals, and presentations, the AI suggested relevant articles to customers, reducing the number of support tickets.
PrintPerfect also used Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensured that customers always had access to the most recent and accurate information.
Overall, Deskhero's advanced AI capabilities helped PrintPerfect streamline their customer support process, improve customer satisfaction, and reduce their workload.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of the query. It then generates a suggested reply based on this understanding.
How does Deskhero's AI enhance search results in the knowledge base?
The AI analyzes the content of uploaded files like policies, manuals, and presentations. It uses this information to suggest relevant articles to customers when they search the knowledge base.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows PrintPerfect to automatically update their knowledge base with the latest information from their website. This ensures that customers always have access to the most recent and accurate information.
* This article provides an example of how a fictive company in the Mailer and Brochure printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.