HandyHelp Services handles a large volume of customer queries and service requests every day. Deskhero's structured data lists and user groups features help them categorize and assign these tickets efficiently, reducing response times and improving service quality.
Deskhero's AI capabilities play a crucial role in enhancing the effectiveness of HandyHelp's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response process but also ensures consistency and accuracy in the responses.
HandyHelp also utilizes Deskhero's knowledge base feature to create a repository of solutions for common problems. The AI-enhanced search bar allows customers and support staff to find relevant information quickly and easily.
By leveraging Deskhero's website scraping feature, HandyHelp has been able to gather useful information from various sources to enrich their knowledge base. The REST API has facilitated smooth integration with their existing systems, ensuring a seamless transition to Deskhero.
Overall, Deskhero's advanced AI capabilities have revolutionized HandyHelp's customer support operations, leading to improved customer satisfaction and increased efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results from the knowledge base, previous tickets, and uploaded files.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Maintenance and Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.