Divine Maintenance Co. utilizes the AI capabilities of Deskhero to manage tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This has greatly reduced the time spent by customer service representatives on each ticket, increasing their productivity.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information. The AI enhances search results by using the same embeddings, making it easier for the team to find the necessary resources or past tickets to resolve current issues.
Deskhero's AI capabilities have also been instrumental in creating and updating the company's knowledge base. The AI can generate articles from word, powerpoint, pdf files, and even scrape data from websites. This has made the process of keeping the knowledge base updated more efficient and less time-consuming.
Custom fields and structured data lists provided by Deskhero have allowed Divine Maintenance Co. to tailor the platform to their specific needs. They have created custom fields for specific types of maintenance requests and used structured data lists to organize their tickets and user groups.
Finally, the REST API provided by Deskhero has enabled Divine Maintenance Co. to integrate the platform with their other software tools. This has created a seamless workflow, further enhancing the efficiency of their operations.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to tickets. This reduces the time spent by customer service representatives on each ticket, increasing their productivity.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results. It makes it easier to find relevant resources or past tickets to resolve current issues.
How does Deskhero's AI help in creating and updating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites. This makes the process of keeping the knowledge base updated more efficient and less time-consuming.
* This article provides an example of how a fictive company in the Maintenance of Places of Worship industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
