MaintainX has integrated Deskhero into their customer support system to manage tickets more efficiently. The advanced AI capabilities of Deskhero help in generating suggested replies based on the content of the tickets, significantly reducing the response time.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature helps MaintainX to find relevant content quickly and accurately, improving the overall efficiency of the support team.
Deskhero's AI capabilities are also used in the maintenance scheduling process. By analyzing the data from previous tickets and schedules, the AI can predict potential maintenance issues and suggest optimal scheduling options.
The comprehensive search bar powered by AI enables quick and precise search results, making it easier for the team to find necessary information or past cases. This feature is particularly useful in performance monitoring, where quick access to historical data is crucial.
Finally, the REST API allows MaintainX to integrate Deskhero with their existing systems seamlessly, further enhancing the efficiency of their operations.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, which significantly reduces the time needed to respond to tickets.
Can Deskhero's AI predict maintenance issues?
Yes, by analyzing the data from previous tickets and schedules, Deskhero's AI can predict potential maintenance issues and suggest optimal scheduling options.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, which enables quick and precise search results. It helps in finding necessary information or past cases quickly.
* This article provides an example of how a fictive company in the Maintenance Planning, Scheduling, and Performance Monitoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.