EngineFix receives a large number of customer queries daily regarding engine issues, maintenance schedules, and repair procedures. Managing these queries was a daunting task until they implemented Deskhero. With its advanced AI capabilities, Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This has drastically reduced the time taken to respond to customer queries, improving customer satisfaction levels. The AI also learns from each interaction, continuously improving its response quality.
Deskhero's AI also enhances search results, making it easier for EngineFix's customer support team to find relevant information quickly. This has reduced the average ticket resolution time, enabling the team to handle more queries in less time.
EngineFix also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, making it more efficient.
Overall, the implementation of Deskhero at EngineFix has resulted in improved customer service, increased efficiency, and higher customer satisfaction.
How has Deskhero improved the efficiency of EngineFix's customer support?
Deskhero's advanced AI capabilities have significantly improved the efficiency of EngineFix's customer support. The AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries, reducing response time. It also enhances search results, reducing ticket resolution time.
How does Deskhero's AI learn and improve?
Deskhero's AI learns from each interaction. It uses the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to continuously improve its response quality and relevance of search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with existing systems. This allows for a seamless and efficient customer support process.
* This article provides an example of how a fictive company in the Maintenance and repair of motor vehicle engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
