SafeGuard Solutions receives a large number of support tickets every day. Managing and responding to these tickets was a challenge until they started using Deskhero's ticket management feature. The AI capabilities of Deskhero suggest relevant responses based on previous tickets, knowledge base articles, and uploaded files, making the process more efficient.
The AI-powered search bar in Deskhero has greatly improved SafeGuard Solutions' ability to find relevant information quickly. By leveraging OpenAI embeddings, the search results are enhanced, providing more accurate and useful information.
SafeGuard Solutions also benefits from Deskhero's AI capability to generate knowledge base articles from various file types. The AI extracts key information from technical manuals, policies, and presentations, and creates easy-to-understand articles. This has made it easier for the support agents to assist customers with complex issues.
Additionally, SafeGuard Solutions uses Deskhero's website scraping feature to gather information from manufacturer websites. The AI capabilities analyze this data and incorporate it into the knowledge base, further enhancing the resources available to the support agents.
In summary, Deskhero's advanced AI capabilities have significantly improved SafeGuard Solutions' customer support service, making it more efficient and effective.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content of the tickets and suggests relevant responses based on previous tickets, knowledge base articles, and uploaded files. This makes the ticket management process more efficient.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI embeddings to enhance search results. It provides more accurate and useful information, making it easier to find relevant content quickly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, and PDF files. It extracts key information from these files and creates easy-to-understand articles.
* This article provides an example of how a fictive company in the Maintenance and repair of security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.